Love the pyramid crystal. But did not receive stick with it.
Hello, I am very happy to see that you like our pyramid crystal. And thank you for giving us a five-star praise.
In addition, we sent the stick together, please check the packaging box, I think it is because the stick is attached to the wall of the box and you did not notice it.
The customer service is excellent.
The product corresponds exactly to the description on the internet.
The price was debited completely correctly.
The instrument is truly beautiful. The sound is fantastic; I play it every day.
Thank you for your five-point praise, which is very important to us.
We are very happy to see that you like our handpan drum.
Have fun!
This is a great case & my 2nd one. The only negative is the shipping delays from Australia to the USA, but the case is worth the wait. That’s why 4 stars instead of 5 stars.
Hi, thank you for sharing your honesty. Yes, it is a problem for the shipping of the hard shell. Due to the large size, we do not have many shipping options. We are very sorry to have kept you waiting for so long, and we will do our best to improve it. Thank you.
Initially after ordering there was quite a delay before shipping … we did not know just how much went into this preparation, advice around this would have saved our anxiety. However once shipped, everything went at lightning speed with many updates until actual delivery to us. This was absolutely EXCELLENT … !
Item beautifully packed and safe for shipping … Bravo Hluru, VERY happy we are. Chin and Noel
Hello, thank you very much for sharing your order experience.
Since the handpan drum you ordered needs to be handmade, it will take 3-5 days to make. After the production is completed, we will send a video of the test tone for you to confirm. This does take a few days, and I am very sorry to have kept you waiting for a few days.
Welcome to visit again.
I wish you a happy life!
I previously bought a $240 handpan from Ebay (which looks to be the same as the ones on Amazon), and it did not sound well. Many of the notes were hard to strike, barely made a sound, and several overtones were out of tune.
The Mountain Rain handpan, however, sounds awesome for the price. I barely tap the notes and they have a beautiful tone and volume. Overtones are well-tuned too. I’m a novice handpan pan player so I didn’t want to drop a few thousand dollars on my first one, Mountain Rain is the best mid-level handpan I’ve seen/heard yet, and their customer service is awesome.
Hello, I am very happy to see that you like our Mountain Rain handpan.
This handpan drum is indeed the most popular in our store and has been recognized by almost every customer.
Thank you for your positive evaluation, which is very important to us.
Welcome to visit again.