Happy Customers

Based on 1155 reviews
91%
(1054)
8%
(98)
0%
(2)
0%
(0)
0%
(1)
complete satisfaction

The customer service is excellent.
The product corresponds exactly to the description on the internet.
The price was debited completely correctly.
The instrument is truly beautiful. The sound is fantastic; I play it every day.

Thank you for your five-point praise, which is very important to us.
We are very happy to see that you like our handpan drum.
Have fun!

Great case

This is a great case & my 2nd one. The only negative is the shipping delays from Australia to the USA, but the case is worth the wait. That’s why 4 stars instead of 5 stars.

Hi, thank you for sharing your honesty. Yes, it is a problem for the shipping of the hard shell. Due to the large size, we do not have many shipping options. We are very sorry to have kept you waiting for so long, and we will do our best to improve it. Thank you.

a review from New Zealand …

Initially after ordering there was quite a delay before shipping … we did not know just how much went into this preparation, advice around this would have saved our anxiety. However once shipped, everything went at lightning speed with many updates until actual delivery to us. This was absolutely EXCELLENT … !
Item beautifully packed and safe for shipping … Bravo Hluru, VERY happy we are. Chin and Noel

Hello, thank you very much for sharing your order experience.
Since the handpan drum you ordered needs to be handmade, it will take 3-5 days to make. After the production is completed, we will send a video of the test tone for you to confirm. This does take a few days, and I am very sorry to have kept you waiting for a few days.
Welcome to visit again.
I wish you a happy life!

Best mid level handpan for the money

I previously bought a $240 handpan from Ebay (which looks to be the same as the ones on Amazon), and it did not sound well. Many of the notes were hard to strike, barely made a sound, and several overtones were out of tune.
The Mountain Rain handpan, however, sounds awesome for the price. I barely tap the notes and they have a beautiful tone and volume. Overtones are well-tuned too. I’m a novice handpan pan player so I didn’t want to drop a few thousand dollars on my first one, Mountain Rain is the best mid-level handpan I’ve seen/heard yet, and their customer service is awesome.

Hello, I am very happy to see that you like our Mountain Rain handpan.
This handpan drum is indeed the most popular in our store and has been recognized by almost every customer.
Thank you for your positive evaluation, which is very important to us.
Welcome to visit again.

Long delivery time

Be prepared to wait several weeks for your steel tongue drum! But it finally came and it is magical.

We are very sorry that the shipping was delayed due to the Chinese New Year holiday. Normal shipping time is about 15 days.
Hope you like our steel tongue drum and thank you for your honest review.

Titanium Tongue Drum Is The Best!

I just bought this Titanium Steel Tongue Drum not long ago. It’s one of the best and high quality tongue drum products, it’s durable and it gives best mediative sound effect. I would recommend to anyone, if you are searching for a best tongue drum, try this one HLURU 14 Inch 15 notes.

Thank you for sharing.
We are very happy to see that you like our steel tongue drum and hope it can bring you a sense of beauty.
Welcome to visit us again

HLURU Handpan 22 Inch 10 Notes 1.2mm Stainless Steel Kurd D Minor Best Hang Drum For Beginners

Hi there! Thank you for leaving a review for the HLURU Handpan. We are thrilled to hear that you are enjoying the 22-inch size, 10 notes and 1.2mm stainless steel material of our handpan. We also agree that the Kurd D Minor scale is perfect for beginners. Thank you for choosing HLURU and happy playing!

As described. Great work

Two sets of tines to make my own Kalamba. Well worth the money. Thank you

Thank you for your recognition of us and leaving us a five-star praise, which is a great encouragement to us.

Tongue Drum Hluru- Kupferstahl

Ich bin mit meiner Zungentrommel sehr zufrieden!
Bestellung, Versand und Sendungsverfolgung haben einwandfrei geklappt, das Spielen auf der Tongue - Drum macht Spaß und entspannt, mir gefällt der Klang. Vielen Dank!

Hallo,
Wir freuen uns sehr, dass Ihnen unsere Zungentrommel aus Stahl gefällt, und danken Ihnen für die Fünf-Sterne-Bewertung, die uns und unseren Kunden sehr viel bedeutet.
Sie sind unser geschätzter Kunde, herzlich willkommen, uns wieder zu besuchen. Wir werden uns bemühen, jedem Kunden bessere und zuverlässigere Dienstleistungen zu bieten.

Beautiful instrument in both appearance and sound

My 13 year old grandson absolutely loved his Christmas present this year. He actually left the room where the extended family was opening presents so he could go off in a room by himself to start figuring out how to play it. The sheet music is rather confusing, but he is enjoying the challenge of figuring it out.

We are very happy to see that your grandson received a gift that satisfied him. It is our honor.
At the same time, thank you for leaving us a five-star rating.
Merry Christmas!

Delivered late and never recieved

Ordered a kalimba. They emailed me the next saying they didn't have that kalimba in store so I happy chose another one. I had paid for express delivery as I was traveling soon after so I paid for express delivery. It didn't arrive until after I was gone and the package was stolen so no idea how the kalimba was. No response from my last email to the company

Hi, dear friend

We're sorry to hear your package was stolen.
What we get from evri is that the package has been delivered:
The tracking number is H03CEA0045411791
The tracking link:
https://www.evri.com/

04:00 - Sat Nov 09
Parcel accepted by Evri gateway
21:20 - Thu Nov 14
We've collected your parcel
13:46 - Fri Nov 15
We're processing your parcel at our hub
12:22 - Sat Nov 16
Your parcel is at the delivery depot and we'll let you know when it's out for delivery
17:15 - Sat Nov 16
Your parcel is on its way to you today
17:45 - Sat Nov 16
Your local courier will deliver your parcel between 11:30 and 13:30 today
21:31 - Sat Nov 16
We've delivered your parcel to the delivery address

Yes, as you said, the style you originally ordered has just been discontinued, and then you Follow our advice and change to a similar model. We appreciate your understanding and help.
But we really didn't know you would leave your delivery address. Please understand.
We will check with our carrier and if the facts are as you said The package in question is lost. We will apply for compensation from them and resend it to you.

Best regards
HLURU

Kalimba 21 Key

This is a Gabonese Rosewood 21 Key Kalimba, solid wood. It sounds great, each note sustains for several seconds, I can feel the wood vibrating when playing. The contrast of the very high notes and the low resonant notes is quite beautiful. I like playing without any music score - Relaxing and with mysterious sounds. The keys were in-tune out of the box. Comes with a hard shell carrying case. Best point - the varnished wood body is very beautiful. Pleased with my purchase! Thanks.

We are very happy to see that you like our kalimba and thank you for your five-star rating.
It is our greatest reward to let you experience a pleasant shopping journey. Welcome to visit us again.

amazing Handpan!

It sounds amazing, it's beautiful, it was all very quick and Julie gave me constant support. thank you so much for everything!

We are very happy to see that you like the handpan drum you ordered and we appreciate your good review. This is very important to us and our customers.
We had good communication and it was a very pleasant service for us and we hope it was a good shopping experience for you as well.
Thanks again

Amazing Handpan

It sounds amazing, it's beautiful, it was all very quick and Julie gave me constant support. thank you so much for everything!

We are very happy to see that you like the handpan drum and singing bowls you ordered, and we appreciate your positive review. This is very important to us and our customers.
We had good communication and it was a very pleasant service for us and we hope it was a good shopping experience for you as well.
Thanks again

I LOVE MY DRUM!

Beautiful tone, fast shipping, quality quality quality! Only thing missing was a Hluru label that I wanted to proudly affix to the drum. Thanks so much!

We are very happy to see that you like our handpan drum and thank you very much for your five-star review.
Your recommendation is very important to us and our customers. Welcome to visit us again.
In addition, we need to explain to you the problem of no Hluru LOGO. For products exported for foreign trade, we do not put LOGO marks. This is a protection measure for foreign dealers. Please understand. But as long as you buy from us, we guarantee that it is 100% authentic. Please rest assured.

Excellent product for the price

I am very happy. Good material and little bit light weighted but overall very well tuned. I took the celctic one and I highly recommend this shop.

We are very happy to see that you like our handpan drum and thank you very much for your five-star review. Your recommendation is very important to us and our customers. We welcome you to visit us again.

Super instrument

Merci pour le sérieux apporté à l'envoi du tongue drum. Emballage soigné et un suivi intéressant.

Bonjour, nous sommes très heureux de voir que vous appréciez notre steel Tongue Drum, et merci de nous avoir laissé une évaluation juste.
Vous êtes notre précieux client, n'hésitez pas à nous rendre visite à nouveau.

Great product I'm not sure who loves it more me or my mum

I love the steel tongue drum I bought from Hluru it turns out so does my mum! It makes such a beautiful sound and is so good for the mind. They have great customer service and I would highly recommend their products.

We are very happy to see that you and your mother like our products. We have had good communication and it is a very happy service for us.
I wish you a happy life!

Beautiful instrument

I am new to the tongue drum and have really enjoyed the quality sound and craftsmanship of this drum.

Hello, I am very happy to see that you like our 14-inch 9-note steel tongue drum, and thank you for your five-star praise.
It is very easy to learn to play the steel tongue drum. As long as you keep learning, you will master it soon. :)

Wonderful, but please read the review to avoid broken snares

After loving the 17 snare Lyre I decided to get the 31 snare version too. My first Kalyre was bought at a music store and I got this one directly through Hluru. I paid for fast shipping. That turned out to be not so fast(but may be the mail services fault, can’t check that). This model is quite heavy to hold. If that is an issue I can recommend to use a ukelele stand, which it fits perfectly and also gives you a good angle to play(see image). I have taken off one star, because the Kalyre arrived with completely overtuned snares; two snares immediately broke when I touched them. All of the snares were tuned at least 4 notes higher than their assigned notes. Please check this if you buy one too. Only one spare snare is shipped with the product, so I had to us another spare one from my other Lyre. I loosened all snares and then retuned the whole instrument. Now it is perfect and it holds it’s tuning very well and quick, compared to other snare instruments. This design is brillianty done and because of the chromatic tuning it will let you play a broad spectrum of music. So; big recommendation from me, but calculate some extra days for shipping and unpack extra careful, immediately check the tuning and give the snares some slack, if overtuned. Maybe Hluru can offer sets of spare snares or add a few more. I could not find them in your webstore.

Thank you very much for your detailed evaluation.
Regarding the issues you mentioned, we will feedback to our factory, thank you again.
At the same time, thank you very much for your positive evaluation to us, your evaluation is very valuable for our customers.

Good Drum

I like my new drum! The scale is large enough to play a song but small enough for beginners like me. I really love the case it comes with too. It sounds different than I thought it would. Maybe the higher grade drums have a richer tone? I noticed that the low B on this drum vibrates a lot and it's a bit hard to hear the tone. I am very happy overall and if I want another tongue drum, I will be purchasing from you again in the future. Thankyou!

Mountain Rain Stainless Steel

A very good handpan for the price. very nice warm sound and the instrument is very easy to play!

Hello, I am very happy to see that you like our mountain rain handpan drums.
As you feel, our other customers also like it very much.
Thank you for giving us a five-star praise, welcome to visit us again, we will continue to provide the best products for our customers.

Lovely design

This is a wonderful little harpika. It is quite heavy, but that makes it’s sound so much more beautiful than in hollow harpika models. Tuning is not too complicated, you just have to repeat it during the first week and then it will hold up fine. I am taking off one star, because the metal rings at the bottom started to deteriorate, after a while. I have added pictures, so you can see what I mean. When you buy the harpika you get extra strings. Maybe the rings can be added too. Because I don’t know how the wood will hold up, in the long run. You can play this instrument with or without nails. It comes with picks and picktape. The picks are handy for tuning, but playing with them is not very practical. If you like playing the kalimba this harpika will be a beautiful addition to your practice. Compliments to the designer; I have now rdered a second one, with 31 strings and can’t wait to play it!

Hello, thank you for your fair evaluation.
We are very happy to see your recognition of our lyre harp and thank you for ordering again.
Regarding the problem you mentioned, we will inform our factory to make improvements. Thank you for your reminder.

Lovely surprise

Did not know if I would like this lay out, but I love it! The kalimba is small and narrow and it is wonderful to hold. The sound is warm and relaxing. It plays like a 17 key kalimba, with the perks of a few extra often used notes. Smart thinking by the developer; well done!

Hello, I am very happy to see that you like our Tree of Life series of kalimba.
This series of kalimba is our careful work and is widely praised by customers.
Thank you for giving us a five-star praise, welcome to visit us again.

Gorgeous kalimba

If you want to buy one kalimba from the tree of life series, get this one. It is just such a wonderful instrument; the keys are very easy to play and the woodcraft and sound are just magical. It was the first one I bought from this series and now I am collecting the others too. Pieces of art to display, soft and warm to hold and play. Big recommendation!

Hello, I am very happy to see that you like our Tree of Life series of kalimba.
This series of kalimba is our careful work and is widely praised by customers.
Thank you for giving us a five-star praise, welcome to visit us again.