We received the handpan, still have some trouble to get used to it , but my little girl will grow up with that instrument for a start. Thanks a lot
Love the pyramid crystal. But did not receive stick with it.
Hello, I am very happy to see that you like our pyramid crystal. And thank you for giving us a five-star praise.
In addition, we sent the stick together, please check the packaging box, I think it is because the stick is attached to the wall of the box and you did not notice it.
The customer service is excellent.
The product corresponds exactly to the description on the internet.
The price was debited completely correctly.
The instrument is truly beautiful. The sound is fantastic; I play it every day.
Thank you for your five-point praise, which is very important to us.
We are very happy to see that you like our handpan drum.
Have fun!
This is a great case & my 2nd one. The only negative is the shipping delays from Australia to the USA, but the case is worth the wait. That’s why 4 stars instead of 5 stars.
Hi, thank you for sharing your honesty. Yes, it is a problem for the shipping of the hard shell. Due to the large size, we do not have many shipping options. We are very sorry to have kept you waiting for so long, and we will do our best to improve it. Thank you.
Initially after ordering there was quite a delay before shipping … we did not know just how much went into this preparation, advice around this would have saved our anxiety. However once shipped, everything went at lightning speed with many updates until actual delivery to us. This was absolutely EXCELLENT … !
Item beautifully packed and safe for shipping … Bravo Hluru, VERY happy we are. Chin and Noel
Hello, thank you very much for sharing your order experience.
Since the handpan drum you ordered needs to be handmade, it will take 3-5 days to make. After the production is completed, we will send a video of the test tone for you to confirm. This does take a few days, and I am very sorry to have kept you waiting for a few days.
Welcome to visit again.
I wish you a happy life!
