Ordered a kalimba. They emailed me the next saying they didn't have that kalimba in store so I happy chose another one. I had paid for express delivery as I was traveling soon after so I paid for express delivery. It didn't arrive until after I was gone and the package was stolen so no idea how the kalimba was. No response from my last email to the company
Hi, dear friend
We're sorry to hear your package was stolen.
What we get from evri is that the package has been delivered:
The tracking number is H03CEA0045411791
The tracking link:
https://www.evri.com/
04:00 - Sat Nov 09
Parcel accepted by Evri gateway
21:20 - Thu Nov 14
We've collected your parcel
13:46 - Fri Nov 15
We're processing your parcel at our hub
12:22 - Sat Nov 16
Your parcel is at the delivery depot and we'll let you know when it's out for delivery
17:15 - Sat Nov 16
Your parcel is on its way to you today
17:45 - Sat Nov 16
Your local courier will deliver your parcel between 11:30 and 13:30 today
21:31 - Sat Nov 16
We've delivered your parcel to the delivery address
Yes, as you said, the style you originally ordered has just been discontinued, and then you Follow our advice and change to a similar model. We appreciate your understanding and help.
But we really didn't know you would leave your delivery address. Please understand.
We will check with our carrier and if the facts are as you said The package in question is lost. We will apply for compensation from them and resend it to you.
Best regards
HLURU
This is a Gabonese Rosewood 21 Key Kalimba, solid wood. It sounds great, each note sustains for several seconds, I can feel the wood vibrating when playing. The contrast of the very high notes and the low resonant notes is quite beautiful. I like playing without any music score - Relaxing and with mysterious sounds. The keys were in-tune out of the box. Comes with a hard shell carrying case. Best point - the varnished wood body is very beautiful. Pleased with my purchase! Thanks.
We are very happy to see that you like our kalimba and thank you for your five-star rating.
It is our greatest reward to let you experience a pleasant shopping journey. Welcome to visit us again.
It sounds amazing, it's beautiful, it was all very quick and Julie gave me constant support. thank you so much for everything!
We are very happy to see that you like the handpan drum you ordered and we appreciate your good review. This is very important to us and our customers.
We had good communication and it was a very pleasant service for us and we hope it was a good shopping experience for you as well.
Thanks again
It sounds amazing, it's beautiful, it was all very quick and Julie gave me constant support. thank you so much for everything!
We are very happy to see that you like the handpan drum and singing bowls you ordered, and we appreciate your positive review. This is very important to us and our customers.
We had good communication and it was a very pleasant service for us and we hope it was a good shopping experience for you as well.
Thanks again
Beautiful tone, fast shipping, quality quality quality! Only thing missing was a Hluru label that I wanted to proudly affix to the drum. Thanks so much!
We are very happy to see that you like our handpan drum and thank you very much for your five-star review.
Your recommendation is very important to us and our customers. Welcome to visit us again.
In addition, we need to explain to you the problem of no Hluru LOGO. For products exported for foreign trade, we do not put LOGO marks. This is a protection measure for foreign dealers. Please understand. But as long as you buy from us, we guarantee that it is 100% authentic. Please rest assured.